To our valued clients:
This is a challenging time for all of us! The good news is that veterinary services are deemed “essential” which will allow us to remain open as long as we have healthy staff available. Veterinarians are the only profession who take an oath to serve and protect the well being of both pets and humans. We have implemented new protocols and will continue to modify them in order to minimize the risk to all humans involved while doing our best to take care of the patients we all love so dearly. To date, we have no members of the Newtown Vet team or their families who have symptoms of or confirmed Corona virus. We hope to keep it that way for as long as possible.
At this time we will maintain our normal hours of operation but everything about how we operate has been changed to help protect you, your human family, our staff and their families. Following the social distancing guidelines while caring for house pets is challenging but we are taking actions to observe all state and federal guidelines and regulations as closely as possible. To that end we have divided our staff to limit the number of people in the building on any given day and to limit cross contamination if/when someone is exposed.
The most important things for you to know:
- There is no evidence that pets can contract Corona virus but we assume they could potentially carry the virus on their fur, collar or leash so you should limit your pet’s exposure the same as you are limiting your own
- All staff members have their temperature taken prior to starting their shift and throughout the day. No one will work with a fever
- We will do everything in our power to care for your sick or injured pet
Important changes to our process/protocols:
- Based on state orders all elective surgeries will be postponed at least 1 month (this includes puppy/kitten spay and neuter, grade 1 dental/oral health assessment, lumps and bumps unless considered malignant)
- Also based on state order, well visits and vaccines will be postponed at least 1 month (Rabies vaccines should be kept current and puppy/kitten vaccine series already initiated and time sensitive. Others can wait.
- Sick visits will continue to be seen spread out through our normal hours but they will be seen by the doctor available at the time.
- All appointments will be confirmed with a time, including surgery pick ups. Until we are able to return to a normal schedule we can not guarantee that your pet will be seen by a specific doctor.
- No clients, vendors, delivery people will be allowed inside the hospital
- All clients will remain in their vehicles and if outside their vehicle they must observe social distancing recommendations. Please call us when you arrive.
- All dogs must be on a secure leash and all cats must be in a carrier (no exceptions) so that staff can meet you at your vehicle to bring just your pet into the hospital.
- Medical history will be taken over the phone
- Your pet will be examined by the doctor and the doctor will call you on the phone to discuss their findings and recommendations.
- Your pet will be returned to you and your invoice processed (please bring credit card or debit card)
- We are looking into possible telemedicine formats that might assist us in caring for your pets from a distance if needed.
We are accepting refills for medications and food for pick up but many of the deliveries are taking an extra day or two. As usual, we will call you when your order arrives. This may be a good time to look at our online pharmacy. The prescription process is electronic (no paper prescription to pick up) and the supplies are shipped directly to your home.
The Newtown Veterinary Hospital has been serving the people of Newtown and the surrounding communities since the 1930’s and we will continue to do so to the best of our ability while keeping all of our staff employed and doing everything in our power to keep them and our clients safe. We greatly appreciate your patience, understanding and patronage during these difficult times.
The Doctors and Staff